Laden...
Laden...
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An internal ticket system for managing customer enquiries, bugs, and feature requests. With SLA tracking, automatic assignment, and a client portal for status updates.
Customer enquiries came in via email, WhatsApp, and phone without a central overview. Tickets got lost, response times were long, and there was no way to monitor SLAs.
A central ticket system that brings all channels together, automatically categorises and assigns tickets, monitors SLAs, and gives clients real-time insight into the status of their requests.
Multi-channel ticket intake
Automatic categorisation and assignment
SLA tracking and reporting
Client portal with status updates
0
Response Time
0
SLA Compliance
0
Tickets Resolved
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