Laden...
SaaS Platform
CKW Ticket System
A multi-tenant helpdesk and ticketing platform for handling customer requests, with SLA monitoring, a knowledge base, AI categorisation and integrations with 30+ business tools.
The Challenge
Customer requests arrived by email, phone and chat with no central overview. Without prioritisation and SLA monitoring, tickets were left unattended and turnaround time was invisible.
Our Solution
A fully multi-tenant ticket system with subdomain isolation, SLA policies with escalation, a searchable knowledge base, AI-driven categorisation and assignment, and email/chat integrations. Tenant isolation is enforced across four layers, including 120+ RLS policies.
Technologies
Next.jsTypeScriptPostgreSQLRedisVercel
Key Features
Multi-tenant with subdomain isolation
SLA policies, priorities & escalation
AI categorisation & smart assignment
Searchable knowledge base
Email, chat & WhatsApp integration
30+ integrations (Slack, Teams, HubSpot, Salesforce)
Workflow automation & reporting
Results
0
API-routes
0
Integraties
0
RLS-policies
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