Business Application

CKW Ticket System

Custom-built ticket system for CKW to manage, prioritise and resolve internal and external service requests.

The Challenge

CKW managed service requests via email and spreadsheets, leading to missed tickets, unclear responsibilities and no insight into resolution times.

Our Solution

We built a complete ticket system with automatic assignment, prioritisation, SLA tracking and a dashboard for real-time overview of all open and resolved requests.

Technologies

Next.jsTypeScriptTailwind CSSPostgreSQLVercel

Key Features

Automatic ticket assignment

SLA tracking with escalation

Real-time dashboard

Email notifications

Results

Doorlooptijd

Gemiste tickets

Tevredenheid

View Live Demo

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